Privacy Policy

Last updated: June 17, 2026

StayRate LLC ("StayRate," "we," "us," or "our") operates the website stayrate.io and provides revenue management services for short-term rental owners. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

Information you provide directly

  • Contact information: Name, email address, phone number, and property address when you book a revenue audit, subscribe to our service, or reach out through our website.
  • Property and listing data: Details about your short-term rental properties, listing URLs, booking history, and revenue figures that you share with us so we can manage your pricing.
  • Payment information: Billing details processed through Stripe. We do not store your full credit card number on our servers.
  • Communications: Messages you send us via email, phone, or forms on our website.

Information collected automatically

  • Usage data: Pages visited, time spent on pages, clicks, and referral sources.
  • Device information: Browser type, operating system, screen resolution, and IP address.
  • Cookies and similar technologies: We use cookies and analytics tools (including Microsoft Clarity and Google Analytics) to understand how visitors use our website. See Section 5 for details.

2. How We Use Your Information

  • Deliver and improve our revenue management services
  • Communicate with you about your account, pricing adjustments, and performance reports
  • Process payments and manage billing
  • Send you marketing communications (only with your consent; you can opt out at any time)
  • Analyze website usage to improve our site and services
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers: Companies that help us operate our business (e.g., Stripe for payment processing, email delivery services, analytics providers). These providers only access your data to perform services on our behalf.
  • Property management platforms: When you authorize us to adjust pricing on platforms like Airbnb, VRBO, or other booking channels, we access and interact with your listings on those platforms.
  • Legal requirements: If required by law, subpoena, or other legal process, or to protect the rights, property, or safety of StayRate, our clients, or others.

4. Data Retention

We keep your personal information for as long as your account is active or as needed to provide services. If you cancel your subscription, we retain your data for up to 12 months to support any follow-up questions or disputes, then delete or anonymize it. We may retain certain information longer where required by law or for legitimate business purposes (e.g., billing records).

5. Cookies and Tracking

Our website uses:

  • Microsoft Clarity: Session recordings and heatmaps to understand how visitors interact with our site. Clarity may record mouse movements, clicks, and scrolls. Clarity does not collect passwords or payment information.
  • Essential cookies: Required for the website to function properly.
  • Analytics cookies: Help us understand traffic patterns and improve the site experience.

You can control cookies through your browser settings. Disabling certain cookies may affect your experience on our website.

6. Your Rights and Choices

  • Access and correction: You can request a copy of the personal information we hold about you or ask us to correct inaccuracies.
  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
  • Opt out of marketing: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link or contacting us.
  • Do Not Track: Our website does not currently respond to "Do Not Track" browser signals.

To exercise any of these rights, contact us at Michael@stayrate.io.

7. Data Security

We use commercially reasonable measures to protect your personal information, including encrypted connections (HTTPS), secure payment processing through Stripe, and access controls on internal systems. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Airbnb, VRBO, Stripe). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

StayRate LLC
Email: Michael@stayrate.io
Phone: (720) 546-8281